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Mubert

Refund Policy

Last Updated: Apr 18, 2026

1. Overview

This Refund Policy explains when and how you can request a refund for purchases made on Mubert. It covers Starter and Pro subscriptions, monthly and yearly billing, one-time credit packs, failed generations, cancellations, and the free tier.

Effective date: 2026-04-30

By purchasing a subscription or credit pack, you agree to this Refund Policy together with our Terms of Service and Privacy Policy. Our goal is to keep refund decisions clear: first-time subscribers get a short trial window, unused credit packs can be reviewed, and verified system failures are handled through credit refunds.

2. Eligible Refunds

We handle refunds in three main scenarios. Please review each one to see which applies to your purchase.

2.1 First-Time Subscribers — 7-Day Money-Back Window

If you are a first-time subscriber to any Mubert paid plan (Starter or Pro, monthly or yearly), you may request a full refund within 7 days of the initial purchase, no questions asked.

Conditions:

  • The refund request applies only to the first subscription charge on your account.
  • This window does not apply to subscription renewals (see Section 3.2).
  • Upon refund, your paid subscription is cancelled immediately and your account reverts to the free tier.
  • Any credits granted as part of the subscription are removed from your balance.

This window gives you time to test the Mubert workflow and decide whether the plan fits your creative needs.

2.2 Credit Packs — Unused or System-Errored

Mubert offers one-time credit packs in several sizes:

  • Starter Pack — 300 credits
  • Premier Pack — 1,600 credits
  • Ultimate Pack — 2,500 credits
  • Mega Pack — 4,800 credits
  • Super Pack — 9,600 credits

Credit packs are eligible for a refund only if both of the following are true:

  1. The request is made within 7 days of the purchase date; and
  2. None of the purchased credits have been consumed on successful generations, OR the generation attempts that consumed the credits failed due to a verified Mubert system error.

If any portion of the credits has been spent on successful generations, the credit pack is considered partially consumed and is no longer eligible for a full refund (see Section 3.1).

2.3 Failed Generations — Automatic Credit Refund

When a generation job fails because of a system-level error on Mubert's side (for example, an internal service error, a timeout in our generation pipeline, or a verified model failure), the credits spent on that job are automatically refunded to your account balance.

Notes:

  • Automatic credit refunds are returned as account credits, not as cash back to your original payment method.
  • If you believe a failed generation was not automatically refunded, contact us with the generation ID and we will investigate.
  • Generations that produce output you simply do not like, but completed successfully, are not considered failed generations.
  • Refunds for subjective quality issues fall under Section 2.1 (if within the 7-day window) or are not eligible outside that window.

3. Non-Refundable Situations

The following situations are not eligible for refunds. Please read carefully before purchasing.

3.1 Partially-Consumed Credits

Once credits have been used for successful generations, those credits are considered delivered and are non-refundable. We cannot issue partial refunds for the unused remainder of a credit pack after usage has begun, except where required by applicable law.

3.2 Renewal Billing

Mubert subscriptions renew automatically at the end of each billing cycle until cancelled. Renewal charges are not eligible for refunds.

If you do not wish to be billed for the next cycle:

  • Cancel your subscription before the renewal date (see Section 6).
  • You will retain access to paid features until the end of the already-paid period.

We do not issue refunds for renewal charges solely because you forgot to cancel, changed your mind after renewal, or did not use the service during the renewed period.

3.3 Free-Tier Activity

The free tier (10 credits, no purchase required) is provided at no cost and has no refund associated with it. Any usage, limitations, or issues encountered on the free tier do not qualify for any form of monetary refund.

3.4 Change of Mind After the 7-Day Window

Once the 7-day refund window described in Section 2.1 or 2.2 has expired, refunds are generally not available for change-of-mind reasons, including (but not limited to):

  • No longer needing AI-generated music.
  • Finding an alternative tool.
  • Lower-than-expected usage during the billing period.

3.5 Account Termination for Terms Violations

If your account is suspended or terminated for a violation of our Terms of Service or Acceptable Use Policy, you are not eligible for a refund of any unused subscription time or unused credits. Violations include, without limitation, fraud, abuse of the service, reselling outputs in a prohibited manner, or infringement of third-party rights.

4. How to Request a Refund

If you believe your purchase qualifies under Section 2, please follow the steps below.

4.1 Contact Method

Send a refund request by email to our support team.

Use the subject line "Refund Request" so we can route your message quickly.

4.2 Information We Need

To process your request efficiently, please include:

  1. Order ID — found in your Stripe receipt email.
  2. Account email — the email associated with your Mubert account.
  3. Purchase type — subscription (Starter / Pro, monthly / yearly) or credit pack (specify which pack).
  4. Purchase date.
  5. Reason for the refund — for example, first-time 7-day request, unused credit pack, or failed generation not auto-refunded.
  6. Relevant details — generation IDs, error messages, or screenshots if the request relates to a system error.

Incomplete requests may be delayed while we follow up for missing information.

4.3 Processing Time

After we receive a complete request:

  • We will acknowledge your email within a few business days.
  • Once approved, refunds are processed back to the original payment method through Stripe.
  • Funds typically appear in your account within 5 to 10 business days, depending on your bank or card issuer.

Approved refunds for subscriptions will also cancel the subscription and remove associated credits from your account balance.

4.4 If a Refund Is Declined

If we determine that a request does not meet the conditions in Section 2, we will reply explaining why. Common reasons include:

  • The 7-day window has passed.
  • The credit pack has already been partially used on successful generations.
  • The account is not a first-time subscriber.
  • The request is tied to a renewal charge (see Section 3.2).
  • The account was terminated for a Terms of Service violation.

Where possible, we will suggest alternatives such as cancelling to avoid the next renewal, applying account credits, or troubleshooting the underlying issue.

5. Chargeback and Dispute Policy

If you have a concern about a charge, please contact Mubert first using the email address in Section 8. Most billing issues can be resolved quickly through direct support.

Filing a chargeback or payment dispute with your bank or card provider before contacting us may:

  • Cause Mubert to suspend or terminate your account while the dispute is investigated.
  • Result in loss of access to generated content and purchased credits.
  • Be handled according to Stripe's dispute resolution process, which Mubert follows as the merchant of record or through its payment processor.

If a chargeback is later reversed in your favor, applicable Mubert access and credits will be restored where reasonably possible. If a chargeback is determined to be invalid or fraudulent, Mubert reserves the right to pursue the disputed amount and to restrict the account from future purchases.

6. Cancellation of Subscriptions

You can cancel a Mubert subscription at any time. Cancellation does not automatically trigger a refund — it simply stops future renewal billing.

6.1 How to Cancel

Self-serve cancellation is available from your account dashboard:

  1. Log in to your Mubert account.
  2. Open Account Settings (or the equivalent billing area).
  3. Go to the Subscription or Billing section.
  4. Click Cancel Subscription and confirm.

If you are unable to reach the cancellation option for any reason, contact us using the address in Section 8 and we will assist you.

6.2 Effect of Cancellation

After cancellation:

  • Your paid plan remains active until the end of the current billing period.
  • You continue to have access to paid features and any subscription credits until that date.
  • No further charges will be made after the current period ends.
  • Your account automatically reverts to the free tier once the paid period ends.

Cancelling does not delete your account. To request account deletion, please see our Privacy Policy.

7. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, pricing, legal requirements, or industry practices.

  • The "Effective date" at the top of this page will be updated whenever the policy changes.
  • Material changes will be communicated through the Mubert website or by email where appropriate.
  • The policy in effect at the time of your purchase governs that specific transaction.

Your continued use of Mubert after changes take effect constitutes acceptance of the updated policy.

8. Contact

For refund requests, billing questions, or clarifications about this policy, please contact us:

We aim to respond to refund inquiries within a reasonable timeframe during business days. For related information, see our Terms of Service and Privacy Policy.

Refund Policy | Mubert